Thank you for choosing to purchase from AV Replicas, it means a lot to us; but buckle up, this is the important bit and should be read carefully.
We do not issue refunds for digital products once the order is confirmed and the product is sent.
We recommend contacting us on firstname.lastname@example.org for assistance if you experience any issues receiving or downloading our products.
Physical Products (Kits / Finished Props)
As most props require a 6-8 week lead time to prepare and ship, we offer a 7-day cooling off period, during which time you are entitled to a full refund by emailing email@example.com with your purchase details. Refunds may take up to 4 days to process and you are liable for any PayPal or administrative fees that may be incurred by doing so.
After this period refunds are not offered outside of extenuating circumstances at our desecration, except in circumstance where the received product fails to meet the advertised standard.
If you have any questions or queries, please feel free to get in contact.